我母亲在Tendercare老人护理院，不到二十天，从精神状态很好一下就转为病危，现在正在医院急症室抢救。如果你认为这是一个很正常的过程，那就不了解这家老人院近二个月曾经有过的令人愤怒的做法：封锁一切对外的消息，家属的电话找不到人，得到的只是无尽的要求留言，这些留言是几乎得不到回复的。能够侥幸打通的护士站，如果正好有护士在。得到的回复都是：没有发烧，已经吃过一点，现在已经睡觉了，很好，很安静，等等，然后过几天通知家属说老人已经过世。家属完全不知道到底发生了什么事情。
可能是我们因为发邮件时候CC了省议员，我们要求送进一只免提自动应答的手机，得到允许。由于专业的关系，这只普通的苹果手机，我们通过自动应答，现场听到的声音判断：母亲的情况非常糟糕。她已经不能回答我们的问好，只是哼哼，估计一天都没有进食，于是我们又发邮件给老人院，要求给与喂水这个具体的要求。通过自动应答电话传来的声音，我们知道护工在喂水，一开始母亲吐出，后来才慢慢进食了一点水。可以想象，Tendercare里面有多少老人，就在那里没有吃没有喝，静静地等死。其实通过适当的护理，有很多老人是可以活下去的，不至于有这么高的死亡率。
要不是有这只自动应答手机，我们家属根本不知道里面发生什么事情？会令人焦急打几十次电话，万一接通一次，然后被告知：你母亲很好，她在睡觉，很安静，不要吵她。电话难打，打不进，结果呢？你想想是什么结果？等到过几天，老人院打电话给你了，就是通知你办理后事了。
根据免提电话，我们认识到我母亲已经情况不好，要求紧急抢救，这才得到输氧气、挂水、打抗生素、激素四项处理，尔后又转入医院急症室。很多事情是老人院管理中本身应该积极去做的，但是在处于混乱和紧急的情况下，他们完全没有对策，老板称病在家休息，上级公司Extendedcare在忙什么？他们的首要任务就是如何面对抗争的家属，至于老人死多少，不会损失他们的盈利，而增加护理人员、改善老人的紧急救护都要花钱。他们的不作为其实就是谋杀！这是一家私营的上市房地产信托投资公司，下属有一百多家老人院。Tendercare就是其中一家。
一个令人愤怒的事实，Tendercare这家老人院，将患有阳性的老人，集中到几个房间，没有热水，没有作为病患的服务，固定的饭食往那里一放，吃不吃由你。无疑是让他们等死，这与法西斯有何区别？今天(12月29日)下午，在Tendercare老人院门口抗争的牌子中有一句：Senior over profit道出了我们要说的话。(文/赵宁)
特别说明：以上仅为作者陈诉，不代表本网观点。
[编者启] 本网编辑部近日收到本区省议员Aris Babikian的关于Tendercare老人院事件的邮件。从中大家可以看到，在Covid-19病毒感染爆发以来已经有43位老人病逝(过去两天不知道情况如何？)，而所附的政府检查报告也发现问题多多！在这种情况下，司法介入是否有必要呢？期望法律界人士能够发表自己的专业见解！
MPP Babikian calls for Memorial Honoring Tendercare Living Centre Seniors
Scarborough-Agincourt, Dec. 28 – MPP Aris Babikian today stated his support and deepest sympathy to the residents, families and staff coping with the tragic Covid outbreak at Tendercare Living Centre.
“I am deeply troubled with the situation at Tendercare Living Centre,” said MPP Babikian. “I have visited Tendercare on so many occasions to celebrate with the residents their birthdays and various festivities. This crisis has touched me personally. I know so many residents and staff at Tendercare who I see as friends who are also deeply affected by the outbreak. It hurts me to see our most vulnerable and their families go through this disaster. I would like to extend my heartfelt condolences to the families and the loved ones of the 43 victims of this tragedy,” MPP Babikian said.
MPP Babikian also committed to working with the families, residents and staff of the centre to create a permanent memorial once the Covid crisis is behind the province.
And he thanked centre’s staff and the staff of the Scarborough Health Network who have worked tirelessly at the home since the beginning of the outbreak and have sent infection control specialists, palliative care and geriatric workers, doctors, nurses, oxygen tanks, PPE, and other vital resources to the facility.
“Our front-line health care and long-term care staff continue to be real heroes,” Babikian said. “We owe them so much for their tireless efforts during this crisis.”
From the first day of the tragedy, MPP Babikian has been in daily contact with the Minister of Long-Term Care and her staff, the Scarborough Health Network (SHN), the families of the residents at Tendercare, and the doctors who were in the facility to care of the residents.
MPP Babikian praised the Minister of Long-Term Care, the Hon. Merrilee Fullerton for the work she and her ministry have done throughout the pandemic to provide supports to the sector. Staffing needs at Tendercare are being met with agency staff, he said, and North York General Hospital has entered into a Voluntary Management Contract to take over temporary management of the home. This agreement allows the hospital to provide enhanced support to residents. The hospital is also working to improve communication with families. In addition, the ministry has completed an inspection of the home. The report can be accessed at:
政府工作人员对Tendercare老人院调查报告，点击链接可看！
http://publicreporting.ltchomes.net/en-ca/File.aspx?RecID=26700&FacilityID=20490
MPP Babikian remains committed to doing everything he can, along with the Ministry and our partners, to help return the facilities to their normal operations.
In the next few days, MPP Babikian will launch consultations with families and other stakeholders to discuss plans for a memorial.
Aris is grateful for the all work and support that the teams from the Local Public Health Unit, the Local Health Integration Network, Scarborough Health Network, North York General Hospital and others for providing and have provided to the home.
